A few common and quick fixes below!

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  1. Event duration doesn't match with your Availability
    1. Example: 2h event duration but your availability schedule is 1h
      1. Example event timeslot is 9am-11am (2h duration), your available only from 9am-10am (1h duration)
    2. Solution: make event duration less than or equal to availability schedule
      1. Reduce your event timeslot to 1h, so that a 9am-10am slot is visible to your customer, or
      2. Increase your availability to be 9am-11am, 2h, so that this timeslot appears to your customer

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  1. Availability of team member has not been assigned correctly

    1. Example: A hiking trip event was assigned to a team member who does photography
      1. Hiking trips are done by Joe, but you accidentally assigned it to Mary who has a completely different schedule
    2. Solution: Go to event, scroll to Team Members and assign the member intended for this event

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  2. I connected my Google Calendar and now it is showing no timeslots (Pro customers only)

    1. Example: Your Google Calendar is connected to an Availability and blocks out the times you are busy
    2. Solution: Update your main calendar or change the linked calendar on your Availability to be no calendar in the dropdown

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  3. Start and End Dates are blocking out other dates

    1. Example: Start and End Dates are Dec 1 & 2, while you expect to see dates for all of December
    2. Solution: Remove or edit the Start & End Dates (link)
  4. Lead time is so long that it removes dates that you expect.

    1. Example: Lead time set to 7 days and you expect dates to be seen for next week
    2. Solution: Remove or edit the lead time (link)

Note: If you can't make the calendar appear starting on a specific date, use start and end times to decide what date to start showing the event (link)